Returns & Exchanges – PlanetJill

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Return & Exchange Policies

How can we help?

Returns

Custom pieces

Yes ✔︎

Before 30 days ✔︎

After 30 Days ✘

Email us at info@planetjill.com

Non-custom pieces

Yes ✔︎

Before 30 days ✔︎

After 30 Days ✘

Email us at info@planetjill.com

Exchanges

Custom Pieces

No ✘

Before 30 days ✔︎

After 30 Days ✘

Email us at info@planetjill.com

Non-custom pieces

Yes ✔︎

Before 30 days ✔︎

After 30 Days ✘

Email us at info@planetjill.com

FAqs

Do you accept returns?

Your happiness is our first priority. So, if you are unhappy with your order and need to set up a return, please reach out at info@planetjill. We offer returns on any order within 30 days of purchase.

Can I exchange my purchase for something else?

We will accept exchanges for any non-custom purchase of the same or similar value within 30 days of purchase. Please send us an email at info@planetjill and we'll send you a return slip for the piece you'd like to exchange and set up a new order with the piece you would prefer after we receive your original piece.

What if my order is damaged? Or lost?

We will happily replace any orders that are lost or damaged for free. Please send us an email at info@planetjill and we'll set up a new order for you!

When will I receive my refund?

Once we receive your return, you will receive your refund along with email confirmation within 1-3 business days.

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