FAQs – PlanetJill

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FAQs

All our most asked questions answered:

Orders

How do I know if my order is confirmed?

You will get an email confirmation after checkout with details of your order and links to your shipping information. Once your order has been fulfilled and shipped, you will receive email updates. Check your spam folder if you do not see it.

How long will it take until I receive my order?

At this time, order production takes about 3-5 days. Once we have completed all of your personal customizations, your order will be shipped and delivered within 2-5 days. Check your email for order status updates!

Can I change my shipping address after my order is placed?

Absolutely! If there is an error in your shipping address or you just want to send it elsewhere, email us at info@planetjill.com ASAP and we'll get it changed.

Can I add more things to my order after my purchase?

Because we begin most orders quickly after we receive them, it's best to place an additional order. Please email us at info@planetjill.com ASAPto see if we are able to ship both orders together.

Shipping & Returns

How long does shipping take?

At this time, our standard U.S. shipping times average 2-5 business days after processing & production.

Do you offer free shipping?

Yes! All orders over $50 will ship free. Your cart will keep track of your total until you reach our free shipping offer.

What if my order is damaged? Or lost?

We will happily replace any orders that are lost or damaged. Please send us an email at info@planetjill.com and we'll set up a new order for you!

Do you accept returns?

Your happiness is our first priority. So, if you are unhappy with your order and need to set up a return, please reach out at info@planetjill.com. We offer returns on any order within 30 days of purchase.

Products

What are your gold pieces made of?

All our gold jewelry and accessories are 14k Gold-plated brass. Our gold plating is durable, shiny, and made to last. And our base metal is lighter-weight for effortless daily wear. For more information on caring for your pieces, please view our [Jewelry Care Guide](/content/pages/jewelry-care-guide "Jewelry Care Guide"/index.html).

What are your silver pieces made of?

All our silver jewelry and accessories are Sterling Silver-plated brass. Our silver plating is durable, shiny, and made to last. And our base metal is lighter-weight for effortless daily wear. For more information on caring for your pieces, please view our [Jewelry Care Guide](/content/pages/jewelry-care-guide "Jewelry Care Guide"/index.html).

How does the photo customization work?

Our photo pieces are entirely customizable for you! Simply click the "Customize" button on the product page and upload a photo of your choice. You may edit, crop, and adjust your image in our product customizer. Once you have selected your image(s) and completed your purchase, we will print and cut your image in-house and seal it with our waterproof, scratch-free, and UV resistant resin finish.

How do the engravings work?

All engraved pieces can be customized on our product pages. Simply click the "Customize" or "Add Engraving" buttons on the piece of your choice and write away! We offer four fonts and sizing for your preference. Once you have placed your order, all engravings will be done in-house.

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